Volunteers are the heart of our agency and have been from its inception. Contact Community Services began in 1971 as a 24-hour telephone counseling and crisis hotline staffed entirely by volunteers. Today, we have approximately 60 valued volunteers who continue to play and an integral role in our TeleCare and The Contact Hotline programs.
Contact’s telephone support programs are more important now than ever before as people cope with the many challenges of the pandemic. Our volunteers and interns continue to work in our East Syracuse office to ensure all calls are answered. At this time, remote volunteering is not an option given the technology and supervision needed for this role. We take the health and safety of our employees, volunteers, and visitors very seriously and have instituted various screening, housekeeping, social distancing, and other best practices.
TeleCare is a free telephone reassurance program which provides a regular connection to isolated and vulnerable members of our community. Volunteers make outbound calls to enrolled clients and provide medication reminders, welfare checks, and social visits. TeleCare training is roughly 4 hours and support is ongoing. Once volunteers are trained on TeleCare and are comfortable with the computer, phone, and active listening, they have the opportunity to be cross trained on the Contact Hotline.
The Contact Hotline is a safe place to talk. It provides free, confidential, 24-hour service for anyone who is depressed, in crisis, going through a hard time, thinking about suicide, or just needs to hear a caring voice. Most calls are not suicide related.
Application for Training
Please click on the button to complete this brief online application for training.