The Contact Hotline responds to nearly 35,000 calls a year and provides counseling and support to people of all ages on a wide range of issues and concerns:

  • Suicide prevention and other suicide-related calls.

  • Crisis intervention and counseling.

      • Emotional and mental health.
  • General counseling.

The Contact Hotline is a regional suicide and crisis counseling line. Suicide-related calls come from people who:

  • Are considering suicide.
  • Have survived suicide attempt(s).
  • Are concerned about another person considering suicide.
  • Are dealing with the loss of someone through suicide.

Suicide attempts and completion are acts and communications of anger, despair and a strong desire to make the pain go away. The Hotline provides an opportunity for the suicidal caller to talk to a nonjudgmental listener about their feelings about the situations. Also, our trained counselors can help those at risk to develop a keep safe plan.

We are certified by the American Association of Suicidology. For more information, please visit:

A crisis does not have to be a major disaster. A crisis is something that causes distress, and the caller needs help coping with it over a period of hours or days or weeks. But the crisis does end. The intensity of the feelings lessens, and the caller adjusts to the event, condition or change in his/her life. It can be:

  • death of a loved one, including a pet
  • loss of a job
  • end of a relationship
  • failing a test at school

A crisis to one person may not be a crisis to another. Calling the Contact Hotline can help a person in crisis express and explore their intense feelings. This, in turn, will help in the future when these strong feelings may arise again.

We provide critical support to hundreds of callers with concerns about physical abuse, sexual abuse and problems related to substance abuse. These conversations can help callers cope and learn the tools to aid in healing. 

Callers do not have to be in a crisis to call the Contact Hotline. They don’t even have to be upset. They can call simply because they need to talk out an issue or concern or because they are feeling alone and need to connect with another person.

People of all ages call to talk about a wide range of feelings and personal problems concerning relationships, work or school, finances, substance use, depression or anxiety, loneliness, physical conditions and more. Our counselors are here to listen. 

If a person is very upset, talking may help with understanding the complexities of those emotions. The simple act of knowing that a person is genuinely listening helps to ease intense pain, anger, fear or frustration.

Our counselors are highly trained in active listening. They help focus the caller, summarize what the caller is experiencing and explore options for after call care. They do not give advice or make judgments.

A call to the hotline can help put an issue in perspective. Our telephone counselors can help a caller reach their own conclusions or decisions if they are ready and willing to reach out.

Counselors may also make referrals to other agencies and services if a caller is open to that option.

The Contact Hotline is available 24-hours a day, 7 days a week.


In Onondaga County call 315-251-0600; in Cayuga County call 877-400-8740

For more resources related to these issues and concerns, follow the links to the following resources:

Concerns about relationships



Drug and Alcohol Abuse


Mental Illness

Calls answered annually
211 calls answered
Hotline calls
TeleCare calls

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