Important Update

The Contact Hotline is no longer available 24/7.

Contact Community Services has transitioned from a 24/7 hotline to the Contact Warmline, a service focused on supportive listening and connection during designated hours.

If you are experiencing a crisis or need immediate support at any time, please call or text the 988 Suicide & Crisis Lifeline, available 24 hours a day, 7 days a week.

Welcome to the Contact Warmline

A place to talk, be heard, and feel less alone.

The Contact Warmline provides supportive listening and connection for individuals experiencing stress, loneliness, or everyday life challenges. Whether you’re feeling overwhelmed or simply need someone to talk to, our trained Volunteer Community Connectors are here to listen without judgment.

For more than 55 years, Contact has been a trusted source of compassionate listening in our community. Today, that mission continues through the Warmline—meeting people earlier, before challenges become crises. It offers a simple but powerful reminder: you do not have to go through things alone.

 

What to Expect

When you call the Contact Warmline, you’ll be connected with a trained volunteer who will Offer:

  • A caring, respectful conversation

  • Supportive listening without judgment

  • Space to talk through what’s on your mind

  • Help identifying next steps or other supports, when appropriate

  • Encouragement and connection

Volunteers Needed

The Warmline is powered by trained Community Connector volunteers, everyday people who show up to listen, support, and connect with others. As part of the Warmline launch, Contact Community Services is actively seeking volunteers to serve as Community Connector volunteers.

With focused training and flexible scheduling, volunteers can make a meaningful impact by providing supportive listening and connection to individuals navigating stress, loneliness, uncertainty or difficult moments. Contact will host several upcoming volunteer information sessions for interested community members:

  • Tuesday, May 19, at 11 a.m. at Contact Community Services’ large conference room
  • Wednesday, May 20, at 7 p.m. via Zoom
  • Wednesday, May 27, at 7 p.m. via Zoom
  • Friday, May 29, at 11 a.m. at Contact Community Services’ large conference room

Individuals interested in attending an information session or learning more about volunteering can email [email protected].

Call the Contact Warmline

315-251-0600
Monday-Friday
7AM-3PM

Do I have to be in crisis to call?

No. The Warmline is for people who want support, conversation, and connection without being in crisis.

Is the Warmline confidential?

Yes. Calls are confidential, with limited exceptions related to safety, legal requirements, or supervisory support.

How long are calls?

Call length may vary depending on need and call volume. We aim to provide meaningful support while keeping the line accessible for others.

Can I call more than once?

We understand that some people may use the Warmline regularly. Our team may set limits when needed to help keep the service available and supportive for everyone.

What happens if I’m actually in crisis when I call?

If it becomes clear that you need crisis support, we may help connect you to 988, where trained crisis counselors are available 24/7 by call or text.

Can you help me find resources?

Yes. If practical needs come up during the conversation, we may suggest 211 for community resources and support.

Who answers the Warmline?

The Warmline is staffed by trained Volunteer Community Connectors who provide compassionate, non-clinical support.

For more resources related to specific concerns, follow the links to the following resources:

Concerns about relationships

Work

Finances

Drug and Alcohol Abuse

Isolation

Mental Illness

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Calls answered annually
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211 calls answered
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Hotline calls
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TeleCare calls

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