Important Update
The Contact Hotline is no longer available 24/7.
Contact Community Services has transitioned from a 24/7 hotline to the Contact Warmline, a service focused on supportive listening and connection during designated hours.
If you are experiencing a crisis or need immediate support at any time, please call or text the 988 Suicide & Crisis Lifeline, available 24 hours a day, 7 days a week.
Welcome to the Contact Warmline
A place to talk, be heard, and feel less alone.
The Contact Warmline provides supportive listening and connection for individuals experiencing stress, loneliness, or everyday life challenges. Whether you’re feeling overwhelmed or simply need someone to talk to, our trained Volunteer Community Connectors are here to listen without judgment.
For more than 55 years, Contact has been a trusted source of compassionate listening in our community. Today, that mission continues through the Warmline—meeting people earlier, before challenges become crises. It offers a simple but powerful reminder: you do not have to go through things alone.
What to Expect
When you call the Contact Warmline, you’ll be connected with a trained volunteer who will Offer:
A caring, respectful conversation
Supportive listening without judgment
Space to talk through what’s on your mind
Help identifying next steps or other supports, when appropriate
Encouragement and connection
Volunteers Needed
The Warmline is powered by trained Community Connector volunteers, everyday people who show up to listen, support, and connect with others. As part of the Warmline launch, Contact Community Services is actively seeking volunteers to serve as Community Connector volunteers.
With focused training and flexible scheduling, volunteers can make a meaningful impact by providing supportive listening and connection to individuals navigating stress, loneliness, uncertainty or difficult moments. Contact will host several upcoming volunteer information sessions for interested community members:
- Tuesday, May 19, at 11 a.m. at Contact Community Services’ large conference room
- Wednesday, May 20, at 7 p.m. via Zoom
- Wednesday, May 27, at 7 p.m. via Zoom
- Friday, May 29, at 11 a.m. at Contact Community Services’ large conference room
Individuals interested in attending an information session or learning more about volunteering can email [email protected].
Call the Contact Warmline
315-251-0600
Monday-Friday
7AM-3PM
For more resources related to specific concerns, follow the links to the following resources:
Make a Donation
Your commitment of a monthly gift helps us be the most responsive to help save lives. Please use the donation button below to arrange a monthly contribution. Help us continue to bring hope and light to those in need in our community.