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Telephone / Web Services When you don’t know where to turn, turn to Contact any time of the day or night. 24/7 Telephone Services & Resources Contact Hotline » Telephone counseling, suicide prevention and crisis counseling. Onondaga County Helpline » Information and referral to human services organizations for Mental Health Connection » Information and referral to Central New York mental health providers based on specialty, insurance, location and other criteria. If you are in immediate physical danger, please call 911. Other Telephone Services TeleCare » TeleCare offers a daily telephone connection for seniors or people who are homebound or living alone.After-hours for county and private mental health services Contact provides phone coverage after business hours for City/County Trauma Response Network (Onondaga County) (315) 251-2979 Contact Community Services is the point of access for the City County Trauma Response Network (CCTRN). This collaboration of city, county, non-profit and religious organizations, responds to traumatic events which impact a community and contribute to high levels of emotional distress. CCTRN may be activated in cases of homicide, suicide, sudden death, serious assault/wounding, witness to violence, civil rights violation, abduction/missing person and terrorism. A response typically occurs within 24-72 hours of the incident. Follow-up services, such as additional debriefing or referrals to services are also provided as needed. Intervention with those affected reduces the often-overwhelming feelings of helplessness, confusion and heightened anxiety associated with experiencing trauma. Feelings of guilt, anger and resentment can be defused, possible preventing further violence associated with an event. As a result, people become better able to utilize their natural supports and less apt to experience post-traumatic stress. Organized teams are on-call seven days a week. Any member of the community, agency representative, police jurisdiction, fire department, hospital, school or other organization can call to request a response. |
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