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Telephone / Web Services
When you don’t know where to turn, turn to Contact any time of the day or night.

24/7 Telephone Services & Resources

Contact Hotline »
Telephone counseling, suicide prevention and crisis counseling.
(315) 251-0600 in Onondaga County
(877) 400-8740 in Cayuga County


Onondaga County Helpline »

Information and referral to human services organizations for
  • Basic needs
  • Consumer services
  • Health and medical support
  • Housing
  • Crime victim services
  • Legal advocacy and much more
(315) 435-8300
www.ongov.net/helpline/ (or www.contactsyracuse.org)


Mental Health Connection »

Information and referral to Central New York mental health providers based on specialty, insurance, location and other criteria.
Find a therapist
(315) 445-5606
www.contactsyracuse.org


If you are in immediate physical danger, please call 911.


Other Telephone Services

TeleCare »

TeleCare offers a daily telephone connection for seniors or people who are homebound or living alone.
After-hours for county and private mental health services
Contact provides phone coverage after business hours for
  • Brownell Center
  • Cayuga County Community Mental Health
  • Onondaga County Mental Health
  • Home Based Crisis Intervention (HBCI)
  • On Care dispatch
  • Access/Youth Emergency Services
  • Many local therapists and counseling agencies


City/County Trauma Response Network (Onondaga County)
(315) 251-2979

Contact Community Services is the point of access for the City County Trauma Response Network (CCTRN). This collaboration of city, county, non-profit and religious organizations, responds to traumatic events which impact a community and contribute to high levels of emotional distress. CCTRN may be activated in cases of homicide, suicide, sudden death, serious assault/wounding, witness to violence, civil rights violation, abduction/missing person and terrorism. A response typically occurs within 24-72 hours of the incident. Follow-up services, such as additional debriefing or referrals to services are also provided as needed.

Intervention with those affected reduces the often-overwhelming feelings of helplessness, confusion and heightened anxiety associated with experiencing trauma. Feelings of guilt, anger and resentment can be defused, possible preventing further violence associated with an event. As a result, people become better able to utilize their natural supports and less apt to experience post-traumatic stress.

Organized teams are on-call seven days a week. Any member of the community, agency representative, police jurisdiction, fire department, hospital, school or other organization can call to request a response.

 

 
phone: (315) 251-1400  
fax: (315) 251-2218


contact@contactsyracuse.org


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