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North country connects with 2-1-1
April 14, 2015

Since 2000, residents of Georgia and Connecticut have been using 2-1-1, the nationally authorized phone number that connects callers to nonprofit and government services offered in their community.

Since 2007, residents of Plattsburgh and communities in all but 10 New York State counties have enjoyed the same service.

And finally in February, 2-1-1 came to Jefferson, Lewis and St. Lawrence counties.

This has been a 15-year vision of the United Way of New York State, which has been working with state and local governments to support and finance the system. And wherever 2-1-1 exists, the local citizenry can’t imagine living without it.

Everyone is familiar with 9-1-1, the number you call in an emergency. 2-1-1 is for information and resources. Are you new in town and not sure where food pantries or youth sports are located? Wondering if there is free tax preparation service for senior citizens? Have some time on your hands and would like to be a volunteer? The answers to all those questions can be found through 2-1-1.

Right now, north country nonprofits are submitting information to the 211CNY call center in Syracuse, which handles all calls made from our three Northern New York counties and Oswego and Onondaga counties.

Some of the benefits of 2-1-1 are apparent and others will eventually be revealed.

State government leaders like 2-1-1 because it allows them to refer most "constituent services" calls to 2-1-1.

Staffers operating 9-1-1 like it because it cuts down on the number of non-emergency calls they receive for information on food pantries and other services.

Fort Drum likes 2-1-1 because there is no way the post can give soldiers and their families in Gouverneur, Lowville, Adams, etc., information about what is available in every community.

And civil defense likes it because 2-1-1 can quickly be turned into the clearing house for all information during a disaster. The service was the key conduit for information during Hurricane Sandy in 2012 and the massive snowstorm that hit the Buffalo area last November.

Additional funding was added to the state budget last year to bring 2-1-1 to our three counties, but continued state funding will be an annual concern for Sens. Patty Ritchie and Joe Griffo, and Assemblymembers Ken Blankenbush and Addie Russell.

Right now, our three counties do not pay anything for the system to be here, but that is understandable. Why would any county government financially support 2-1-1 when there is no call volume data to make a judgment?

But the numbers are now coming in. 211CNY averaged 20 calls a week from our three counties the first three weeks after system availability was announced Feb. 11. As those numbers continue to rise, the United Way believes state and county leaders will see the value in ensuring 2-1-1 is here to stay.

Meanwhile, we invite you to review the 2-1-1 website at and see for yourself what the potential is for a one-stop shop of information and referral services for the north country.

More people call for help, info with addition of 211 hotline
April 9, 2015

A shorter, more easy to remember number has yielded a higher amount of calls from people seeking help in Central New York, according to 211 CNY.

211 CNY officially launched statewide on February 11. The hotline replaced Onondaga County’s Helpline, but it performs the same function and serves more counties that include Oswego, Jefferson, Lewis and St. Lawrence.

The five counties were some of the last in New York state to be served by the hotline, which serves over 90 percent of the United States

The local hotline, which operates out of Onondaga County, helps callers find a range of social services that include shelter, mental health services and food pantries in their area.

In July 2000, the Federal Communications Commission designated the 211 dialing code for community information and referral services. The number was meant to be easily remembered and widely recognized.

Cheryl Giarusso, director of Contact Community Services, has noticed an increase in the number of calls received since 211 CNY launched from previous years in which it operated as Helpline.

"In 2013, we were at 800 calls in March. [In] 2014, we were at 1,200. This last month, we’re at 1,550," she said.

Ann Hettinger has been a Helpline and now 211 CNY employee for three years. She said that the amount of calls can vary depending on shifts and that the subject can vary as well.

"There’s so many different requests they have. They’re basically looking for information about various kinds of human services," she said. "They need information about housing, local housing or food pantries."

Hettinger is one of the many 211 employees and volunteers who undergo 45 hours of active listening training, Giarusso said. They also have an additional eight to 10 hours of database instruction and suicide prevention training.

Giarusso said the intensive training has prepared 211 employees to deal with every type of call.

"[Callers] can expect to have a friendly voice on the other end of the line who is well-versed in searching for information and referral and who will actively listen to the caller's concerns," she said.

Those who don’t want to speak with someone for services can find the same resources on 211 CNY’s website.

211 CNY is funded through multiple partnerships that include the United Ways of Onondaga and Oswego, Onondaga County Department of Social Services and New York State 211.

United Way Community Update on 211 and Contact Community Services
February 19, 2015

View at YouTube

The north country welcomed 211CNY as a valuable phone and web resource for people seeking human services information. Watch news coverage from WWNY TV 7 in Watertown.

Sudden Infant and Child Death Resource Center becomes part of Contact
February 14, 2015

We are proud to announce that the Sudden Infant and Child Death (SICD) Resource Center in Central New York is now part of Contact. We also welcome its regional coordinator Clemencia Molina. The center is part of a statewide program that provides support for bereaved families and educational and public awareness programs about Sudden Infant Death Syndrome (SIDS) and other causes of infant and child mortality.
Read more

211 Phone Service for Central and Northern New York Officially Launches on 2-11!
February 8, 2015
Press Release (PDF)
Watertown Daily Times article (PDF)

Syracuse NY – United Way of Central New York, United Way of Greater Oswego County, United Way of Northern New York and Contact Community Services are pleased to announce a new 211 informational phone service for five Upstate NY counties. Contact Community Services, Inc. will act as the designated 211CNY call center, which will serve St. Lawrence, Jefferson, Lewis, Oswego and Onondaga counties. Our launch is just in time for 211 Day, on February 11, which is 2-11!

The 211CNY center will provide 24-hour free and confidential information about health and human services resources available in a caller’s community. Residents in the covered area can seek assistance or information on a wide range of issues, including basic needs, substance abuse, family services, mental health, legal aid, and holiday assistance.

"211 has been an important service in other regions across New York State as well as the rest of the country, so we are pleased that we will now be able to offer this service to Central and Northern New York" said Frank Lazarski, President of United Way of Central New York.

211 Phone Service for Central and Northern New York Officially Launches on  2-11

Contact Community Services’ Crisis Intervention Services Director Cheryl Giarrusso (front) talks with (from left) New York State Senator John DeFrancisco, Assemblyman Al Stirpe, Senator Dave Valesky, and Contact Executive Director Pat Leone, at the opening of the 211CNY call center at Contact.

The Federal Communications Commission set aside the 211 dialing code for community information and referral services in July 2000. It has been implemented across the United States and Canada.

"People who don’t know where to turn for assistance, or simply want information on a particular human service issue, can simply dial 211. We have provided information and referral on behalf of Onondaga County for many years, and we are excited to now be collaborating with United Way and our neighboring counties. Together we are creating and delivering an outstanding service," said Cheryl Giarrusso, Director of Crisis Intervention Services at Contact.

For people with internet access there is also a robust website of services for the five counties on the 211CNY website: .

Volunteer Training is January 23-25
January 8, 2015

Take our weekend training so that you can become part of the Contact Hotline. It is a great volunteer experience for you. Or if you are a student at an area college, you might be able to use your Hotline experience to fulfill your field placement or service learning requirements. Call our volunteer line and leave your name and number: 315-218-1943. Or email

Teen Talk Airing Myths about Alcohol
December 15, 2014

Have you heard the claim that a penny under your tongue can help you pass the breathalyzer test? Teen Talk takes on that claim and others, with its PSAs airing on 93Q this month. If you haven’t caught them yet on 93Q, listen here: Teen Talk Radio

Contact Community Services is on a mission to build a suicide-safer Community
November 25, 2014

Contact Community Services is on a mission to build a suicide-safer community. It can only happen with your help.

Our telephone, crisis chat and school counselors are trained to ask a very direct question, "Are you thinking about suicide?" Because we ask the question, the person can finally, openly talk about the secret he or she has been carrying. But our counselors can only respond to the people who reach out to us. Imagine if thousands of people in our community were trained as "gatekeepers," alert to suicide warning signs exhibited by friends, relatives, or co-workers...

Read more: how one woman helped a friend only hours after completing our one-hour suicide prevention workshop...

We’re getting 211
November 6, 2014

The 211 non-emergency referral service is coming to Central New York in early 2015. Contact will operate 211CNY for five counties through a state grant awarded to United Way of Central New York. Residents in (Onondaga, Oswego, St. Lawrence, Jefferson and Lewis counties will be able to access information about health and human service resources by calling 211 or visiting the future website.

The 211 system already serves 90 percent of the nation and 93 percent of New York residents. Only ten counties, including the five we will serve were the long holdouts in the state. The other five, however, are also due to begin service next year. Helpline is the current health and human services referral line for Onondaga County. Contact has operated this information and referral line for the county for many years.

The Federal Communications Commission set aside the 211 dialing code for community information and referral services in July 2000. The number was intended to be easy to remember and universally recognized.

It helps the elderly, the disabled, those who don’t speak English, people who are having a personal crisis, those with limited reading skills or new to the community to find information about health and human service organizations and agencies.

National Suicide Prevention Week Sept 8 – 14, 2014
Candle Lighting Memorial Sept 10

September 8, 2014

Please join us for a World Suicide Prevention Day candle-lighting ceremony on Wednesday, September 10. Participants will meet at 5:45 p.m. at the West Shore Trail parking lot of Long Branch Park in Liverpool. See our Facebook event page for details. If you cannot attend our candle lighting memorial, you can still participate at home. At 8:00 pm, people from around the world will be lighting a candle near a window in memory of those lost to suicide. 40th Annual National Suicide Prevention Week

Laurie Best, Contact’s program coordinator for volunteer services, spoke to WAER about suicide prevention and World Suicide Prevention Day.

"Laurie Best with Contact Community Services says talking about suicide with someone is having suicidal thoughts can actually help the person realize there are other solutions to their crisis. Perhaps the most recent and high-profile suicide was comedian and actor Robin Williams. Best says his death did more than just raise awareness about suicide and mental illness."

"It also provides opportunities for us to be able to provide more training for individuals in the community whether they are in the mental health field, the medical field, or the general population at large...that if you have these kinds of skills to help an individual who might be at risk for suicide, then you can potentially help to save a person’s life."

High School Graduation Initiative and SAP Help Corcoran Improve
September 8, 2014

New York State has removed Corcoran High School from its list of persistently low-achieving schools. Math and English test scores have improved, the graduation rate has increased, and the dropout rate has decreased. Contact Community Services is proud to have played a role through our Student Assistance Program and the High School Graduation Initiative. article
article (PDF)

In 2010, New York State added Syracuse’s Corcoran high school to the list of persistently lowest achieving schools in the state. Corcoran had three years of low english and math test scores and a graduation rate of 57%. Corcoran principal Jennifer King-Reese said being added to the list was a tough day for many parents and teachers.

"People were a little downtrodden, we picked ourselves back up and we had to undergo this thorough redesign process," said King-Reese.

New York State provided $5 million to Corcoran to help turn things around. Teachers and staff put in a data driven plan for student assessment. By testing students on specific english and math test schools all through the year, teachers could see exactly where individual students were struggling. Teachers could then focus on those students specific needs during the school year instead of waiting for end of the year standardized results.

"Teachers would be able to find out that information and go back and re-teach those concepts to students individually or in a whole group," said King-Reese.

Over the past three years, Corcoran’s english and math test scores improved. Graduation rates have been steadily gone up and Corcoran also cut the drop out rate from 24% to 16% in just one year. The executive director for high schools in the Syracuse City School District says Corcoran was successful in convincing many students to return.

"One of the things this school did was with their attendance team and the high school graduation initiative, they went after those students who dropped out, recovered them, brought them back in and really worked on having those students recover their credits and pass their regents exam," said Brian Nolan.

This summer, the state removed Corcoran from the persistently low achieving schools list. King-Reese says the state’s recognition shows what dedicated teachers, staff, community members and students can accomplish.

"We definitely have a momentum and I’m so glad we were able to achieve success in this three year period but I also want to take us from where we are to achieve greater things as well," said King-Reese.

Contact’s Suicide-safer Community Initiative on United Way’s Community Update
August 14, 2014, United Way Community Update

View on YouTube

Contact’s director of crisis intervention services talks about our Suicide-safer Community Initiative on the United Way’s Community Update.

State Grant would Allow Contact to Operate 211 Service for Five Counties
August 6, 2014,

The United Way of Central New York has applied for a $150,000 state grant to operate a non-emergency referral service that’s just a three-digit phone call away, 211.

Ten counties, including Onondaga, are the lone hold outs on the 211 system that currently serves 93 percent of the New York’s residents and 90 percent of the nation.

What is 211?

The Federal Communications Commission set aside the 211 dialing code for community information and referral services in July 2000. The number was intended to be easy to remember and universally recognized.

It helps the elderly, the disabled, those who don’t speak English, people who are having a personal crisis, those with limited reading skills or folks new to the community to find information about health and human service organizations and agencies.

The number currently reaches about 270 million people, or about 90 percent of the nation’s population, just not anyone in Onondaga County.

United Ways across the country have spearheaded the charge to create a nationwide 211 referral system, said Frank Lazarski, chief executive officer of the United Way of Central New York.

Onondaga County has long had Helpline to provide the same service as 211 operators. Former county executive Nick Pirro did not want to enter the 211 system until there was significant state money available to support it, Lazarski said. This year the state budget set aside funds to bring the remaining counties into the system, he said.

The United Way of Central New York applied for the state grant Tuesday that would allow Contact Community Services to operate the service in Onondaga, Oswego, Jefferson, Lewis and St. Lawrence counties. Those counties currently make up a large blank space in the 211 coverage map of New York.

The plan is to have the 211 service up and running in those counties by the end of the year, Lazarski said.

People sometimes call 9-1-1, which is a number set aside for summoning medical, fire or police help, to find non-emergency services, Lazarski said. It’s hoped that the 211 service will lower the number of non-emergency calls to 9-1-1, he said.

Contact has operated Helpline full time for Onondaga County since 2009 and is on track to handle 25,000 calls this year, said Cheryl Giarrusso, director of crisis intervention services for Contact.

Helpline provides people with help in finding basic needs, consumer services, health and medical support, housing, crime victim services, legal advocacy and more.

Onondaga and Oswego counties have already said they will pay towards the 211 service, Lazarski said, adding that he expects the other counties will pay as well.

The United Way of the Valley and Greater Utica Area is applying for 211 service for Herkimer, Madison and Oneida counties. Two other counties that don’t have the service, Delaware and Otsego counties, will join the 211 system already provided by Broome County, Lazarski said.

New York city uses a 3-1-1 number for its non-emergency calls.

North Syracuse School District Students Benefit from New Style of Summer School, Educators Say
August 4, 2014,

North Syracuse (WSYR-TV) – Educators in the North Syracuse Central School District say students at Roxboro Road elementary and middle schools are benefiting from a new type of summer school.

It’s not the summer school that many students fear as punishment if they don’t do well during the regular year. The goal of this program is to offer unique and fun opportunities as incentive for spending the summer learning.

The North Syracuse Central School District has partnered with Contact Community Services to provide students with the program.


The program’s sessions are the same length as the regular school year’s, but part of the day is spent in the classroom and the other part is spent doing something interactive.

Contact Community Services coordinator Lynn Cross, "It’s not a sit down classroom environment. All academics they learn, they learn through moving and engaging and outdoor activities."

There’s a range of activities from learning hip hop and other dances to cooking.

Middle schooler Jacob Abbott said, "They also do a lot of fun activities like I’m doing soccer and cooking."

Educators believe the benefit comes in having education all summer long.

"Over the summer, students don’t read as much, work on math as much, so having just a little bit of contact time with our teachers is critical," Middle School Principal David Shaw said.

The program follows state education standards and is funded by a grant.

Improve School Suicide Safety with Help from NYS and Contact
July 18, 2014

Improve School Suicide Safety Contact Community Services hosted representatives from Syracuse and North Syracuse school districts to share New York State resources that can help "Create Suicide Safety in Schools."

Pat Breux, from the Suicide Prevention Center of New York, said, "Suicide safety happens in the context of a competent and caring school community. In a caring community, we are all connected and care about each other’s well-being. In a competent community, everyone has a role to play and knows, how, when, and where to get help."

She provided an overview of the state’s process to help schools enhance school suicide safety, which includes

  • Assessing current readiness
  • Developing comprehensive suicide prevention and response policies and protocols
  • Creating and implementing a plan specific to the school’s culture and requirements
  • Identifying youth at risk and assessing risk level
  • Responding following a suicide
  • Identifying and working with local resources

Contact Community Services will partner with New York State to offer ongoing local support, training and coaching to schools engaging in the process. This is part of our Suicide-Safer Community Initiative, funded by the United Way of Central New York.

Pauline Stanley Scholarships Awarded
June 26, 2014

Pauline Stanley Scholars
From left, Elaine Dermady, Jennifer Corbacio
George Stanley, Sakina Ahmed
Congratulations to our 2014 Pauline Stanley Scholarship recipients: Jennifer Corbacio, Henninger High School; Elaine Dermady, Corcoran High School; and Sakina Ahmed, Nottingham High School.

Scholarships recipients are selected from graduating seniors who participated in Contact’s school or youth development programs. This year, all three young women participated in our Student Assistance Program. In the fall, Jennifer will attend Syracuse University to study social work. Elaine will attend Wells College to pursue a degree in environmental science. Sakina will study at SUNY/Buffalo and plans to go on to medical school.

Pauline Stanley was Contact’s longest serving volunteer, beginning in 1972, only one year after the Contact Hotline opened. For 14 years, Pauline, a longtime Syracuse teacher, personally made scholarship funds available to graduating seniors from Contact's youth programs.

Pauline passed away earlier this month. However, her son George L. Stanley, daughter-in-law Galyn Murphy-Stanley and grandchildren Aydan, Brynn and Devin attended the awards luncheon. George spoke of his mother’s passion for Contact and her love of the scholarship recipients through the years.

Contact to Host Suicide-Safer Schools Gathering
June 24, 2014

Few issues that school officials face evoke as much concern as youth suicide. However, school officials report feeling underprepared to deal with it. Contact and the Onondaga County Department of Children and Family Services invite representatives from schools in Onondaga County to talk about suicide-safety on July 16 at 10 a.m. at the Contact business office. We will talk about the challenges and share information about free services for schools (trainings, support, consultation and resources) available from New York State, Onondaga County and Contact Community Services.

Pat Breux, from the Suicide Prevention Center of New York will present an overview of creating an effective suicide safety framework that includes:

  • Assessing your current readiness
  • Planning and implementing a customized plan
  • Training staff
  • Identifying youth at risk for suicide and assessing risk level
  • Identifying local suicide resources
  • Responding following a suicide

Contact Community Services will describe our free services, including

  • School suicide safety consultation
  • 24-hour crisis intervention and suicide prevention services

The meeting will be held at Contact Community Services, 6311 Court Street Road, East Syracuse, NY. If you are interested in participating, RSVP by July 11. Email or call: 315-251-1400 x 141. Let us know names and job titles of those attending. If you are not sure who will attend, then just let us know how many people are coming.

If you have questions, email Cheryl Giarrusso at or call her at 315-251-1400 x 116.

With support from
United Way

Thank you, Pauline Stanley
June 11, 2014

Pauline Stanley Contact Community Services has lost a cherished friend and our longest-serving volunteer, Pauline Stanley. It is hard to believe that we will no longer be hearing her say, "Hello, this is Contact. May I help you?" She said it thousands of times over these past 42 years, as she logged more than 12,000 hours on the counseling line. Recently, she became noticeably frailer, but she continued to come in to answer the hotline. It was only last month that she called to say she needed to take a "temporary leave."

While Pauline was dedicated to Contact Hotline, she did not necessarily approve of all of our changes; especially when it came to technology and computers. She also refused to use an answering machine. We knew that if we wanted to reach her at home, we would have to call in the pre-dawn hours or she would already be out of the house.

For 14 years, Pauline, a longtime Syracuse teacher, personally made scholarship funds available to graduating seniors from Contact’s youth programs. She always invited the Pauline Stanley Scholarship recipients to "stay in touch and let me know how you are doing in school," and she joyfully and proudly shared their stories. Later this month, we will again award scholarships in her name to three deserving seniors.

Even if we could add up the number of calls Pauline took, the number of kind words she shared, the number of teens who benefited from her generous scholarship; those numbers will never truly measure what Pauline meant to us and to our community. They will never measure the size of her heart or the generosity of her spirit.

Pauline Stanley joined Contact in 1972, one year after the 24-hour Contact Hotline began in a church basement. Our crisis intervention services now occupy a wing of our building, which will be named the Pauline Stanley Call Center.

Thank you, Pauline. We will miss you.

Stop saying ‘committed’ suicide
April 28, 2014
CNN iReport

Would you ever say that your loved one "committed cancer" or "committed a heart attack"? Sounds strange, right? This is how it feels to hear people say that your loved one committed suicide, implying that they should be blamed for their illness.

Until my brother’s death in February 2010, I had no awareness for the language used to describe suicide. But now when I hear "committed suicide," it feels like nails on a chalkboard; I literally shudder.

Historically, suicide was treated as a criminal act in many parts of the world. Thank goodness the laws have changed, but our language has not caught up. The shame associated with the committal of a crime remains attached to suicide, like a painful residue. But I do not own any shame for how my brother died. He did not commit a crime. He resorted to suicide, which he perceived in his unwell mind to be the only possible solution to end his suffering caused by a very dark and deep depression. In fact, 90% of people who die by suicide – repeat: die by suicide (this is the correct language) – have a diagnosable and treatable psychiatric disorder at the time of their death, most commonly depression.

So please, stop saying committed suicide. Think of how you would describe that you lost someone to any other illness. Like cancer or heart disease, suicide is a public health issue. By adjusting our language around suicide, we can change its stigma and reduce the shame carried by some survivors of suicide.

Preventing Suicide through Follow-up
April 18, 2014
SAMHSA News, Spring 2014, Volume 22, Number 2
Printable PDF

Contact Community Services is one of the National Suicide Prevention Lifeline centers offering suicide crisis follow-up through a federal grant from the Substance Abuse and Mental Health Services Administration. Follow-up after a suicide crisis can prevent another attempt. Read about follow up in SAMHSA News below.

Preventing Suicide: Following up After the Crisis

Preventing Suicide

More than 1 million people receive help by calling the National Suicide Prevention Lifeline each year. Evaluations show that most callers who were in crisis report decreased feelings of distress and hopelessness and fewer thoughts about suicide as a result of their calls.

However, evaluations also show that 43 percent of callers contemplating suicide had recurring thoughts about killing themselves in the weeks after a call, yet fewer than a quarter of them had seen a behavioral health care provider even four to six weeks following their crisis call.

SAMHSA’s Cooperative Agreements for the National Suicide Prevention Lifeline Crisis Center Follow-Up are changing that. Launched in 2008, the program supports crisis centers within Lifeline’s network in systematically following up with Lifeline callers to see how they’re doing, offer emotional support and tips on coping strategies, and check to ensure that they follow up with treatment referrals. In 2013, the program expanded to include follow-up with people at risk for suicide who have been discharged from emergency rooms and inpatient hospital units. Eighteen crisis centers are currently participating.

"If the person received a referral, crisis center staff check to make sure he or she actually went, and if not - and the person is still at escalated risk or needs additional resources - they continue to follow that individual," said James Wright, L.C.P.C., a public health advisor in the Suicide Prevention Branch of SAMHSA’s Center for Mental Health Services. "A lot of times, the follow-up call alone is therapeutic for the individual."

Grantees in Action

The program benefits callers and counselors alike, said Bart S. Andrews, Ph.D., Vice President of Clinical Operations at Behavioral Health Response (BHR), a former SAMHSA grantee near St. Louis.

"One of the hard things about working in a crisis center is that with only one contact, you don’t know how effective you’ve been," said Dr. Andrews. "Plus, even if callers are feeling better after the initial call, most likely they’re going to need additional support."

Providing that support through follow-up calls has proven so successful that BHR is still offering them even though its SAMHSA funding ended in 2013.

BHR’s program is typical. When callers reveal that they – or a family member or friend - have had recent suicidal thoughts, counselors invite them to participate in follow-up.

They receive a call within 24 hours, then as many times as needed over the next two weeks.

"Some folks only have a couple of contacts; some have 20 or 30," said Dr. Andrews. "It depends on how at risk they are, how much support they need, what they want, and our impression of what’s going on."

The follow-up program also saves resources, said Jeff Struchtemeyer, M.S., Senior Director of Programs and Services at Switchboard of Miami, which will complete its three-year SAMHSA grant this year.

"It’s a great way to reduce the number of times we have to call the police for a safety check or call a mobile crisis team to go out and check on someone," he said.

The same goes for hospital beds, said Cheryl Plotz, Crisis Center Coordinator for Foundation 2 in Cedar Rapids, Iowa. The Crisis Center received a SAMHSA grant in 2013 to follow up not just with hotline callers but with patients discharged from the hospital.

Explaining that the state’s psychiatric units fill up fast, Ms. Plotz said the follow-up program fills a gap in the continuum of care.

"If you’re at high enough risk that you’ve gone to the hospital or been committed, you should get more than just a referral to therapy or a request that you come back and see the doctor next week," said Ms. Plotz. "Now our crisis counselors will stay in touch with you and support you in the early days after you’ve had a crisis."

Evaluation Results

An ongoing evaluation suggests that following up is an effective suicide prevention technique.

In a study of the first cohort of grantees, for example, 80 percent of participants said that the follow-up calls helped at least a little in stopping them from killing themselves. Callers with prior suicide attempts were more likely to describe the program as an effective prevention strategy, as were callers who received a greater number of follow-up calls. Callers whose counselors discussed suicide warning signs and how to rely on social contacts as sources of distraction and help were also more likely to describe follow-up as an effective strategy.

Of course, the numbers don’t tell the whole story. Behind the data lie the stories of distressed people finding new hope.

The calls "made me feel a little more positive, knowing that there was somebody that was going to be calling me and checking up on me," one participant told the evaluation team. "I wanted to be there to answer, since they were paying so much attention to me."

TeleCare Connects Elderly, Isolated with Friendly Voice
March 5, 2014, In Good Health


Program helps the elderly and those who feel isolated in the community.

Sometimes all you need is a reminder and a little friendly conversation to brighten your day. That is what Contact Community Services offers aging and disabled Central New Yorkers with its unique and free TeleCare program.

"It’s designed to reach out to vulnerable individuals in the community," said Cheryl Giarrusso, the organizations telephone and Web services director. "They might be isolated and they have no supports in the form of friends or family or neighbors. It’s primarily for the elderly and people with disabilities. We just give them a friendly phone call either daily or at whatever interval they request. We also do medication reminders."

Calls can last from a quick two-minute conversation to check up on how the recipient’s day is going. The call can be a help to families who may be concerned about a loved one who is on their own. It is often something to which the recipient looks forward.

"Frankly, I think there are some folks in the demographic that we serve in this program who really feel they want someone to touch base with them daily in the event that something happened," Giarrusso said. "They don’t want to be left along without a support. It’s really very reassuring that someone will be checking on this person on a daily basis in the event that something happens and they are unable to get help."

TeleCare started in 2011 and currently serves 12 clients, but it is looking to grow. Contact Community Services started out in 1071 as a 24-hour telephone hotline, serving those in crisis or who needed some counseling. According to program officials, the service is going strong and has expanded to include referral and other services.

"This was our foray into calling out," Giarrusso said. "We've never called out before. This is our very first effort at calling out and it’s been a real success."

Fifteen part-time staff members participate in the program, said Michele Anson, the organization’s crisis intervention services program manager. They often have mental health backgrounds and do at least 45 hours of training in the reflective listening model.

"It’s nondirective and it’s nonjudgmental," Giarrusso said of the model. "We’re not looking to give them advice. We’re not looking to tell them how we feel about whatever is on their minds. We’re just looking to help them to know that we understand. We want to communicate our understanding and we want to communicate our care, compassion and concern. We want to let them know that we’re very interested in what they have to say. We’re not making any judgments and we’re not going to tell them yes, no, maybe or give them advice about what to do. We’re there just to listen to what it is that’s important to them on that day."

TeleCare is not funded directly, though it did receive a $1,000 grant in 2013 from Excellus BlueCross Blue-Shield to promote the program. The costs of the program are absorbed into the larger budget of the organization, Anson said.

Family members of TeleCare recipients and the clients themselves have given positive feedback. One even brought in a plate of cookies this past Christmas to thank the employees. It was a thrill for both the caller and the client to actually meet the person on the other end of the line, Giarrusso said.

Usually though the caller and client don’t meet, but that doesn’t mean the appreciation isn’t there. Florence Saleh enlisted the program to help her father when she and her husband weren't available to help him.

"TeleCare calls to tell him that it is time to take his pill," Saleh said. "Since he knows his call is coming he prepares himself by having what he needs at hand and looks forward to the ring of the phone. Beyond the importance of the pill reminder, the call has become an important part of his day, giving him some additional structure and responsibility to the otherwise free flow of time that the elderly can experience."

TeleCare is aptly named. It’s a call of comfort at a time when many find they are living a life of increasing isolation. It’s a reminder to them that they are not forgotten.

"I think the biggest thing we want them to come away with is the feeling in a sense that they matter and that they’re important to us," Anson said. "We do that by building that relationship and by using that model, validating them, letting them feel heard. That’s really what our goal is, just to foster a healthy emotional support and let them feel like they’re part of something. They love to hear that voice on the other end of the line. It’s just that human connection. It just enriches their life. That’s what we want—enrichment."

More on TeleCare?
For more information on the TeleCare program call Contact Community Services at 315-251-1400, extensions 110 or 116.

New from SAMHSA: Helping Families to Support Their LGBT Children

Helping Families to Support Their LGBT Children A Practitioner’s Resource Guide: Helping Families to Support Their LGBT Children was developed to help practitioners in a wide range of settings understand the critical role of family acceptance in contributing to the health and well-being of adolescents who identify as lesbian, gay, bisexual, and transgender. It provides information and resources for practitioners who work in primary care, behavioral health, school-based services, family service agencies, homeless and run-away programs, and foster care and juvenile justice settings. Its intent is to help practitioners implement best practices in engaging and helping families and caregivers to support their LGBT children.

Download the free 15-page Guide (PDF)

The Guide is also available for free from from the Substance Abuse and Mental Health Services Administration (SAMHSA) bookstore.

Did you know that not using pot is the norm?
Typical teen never uses weed
With the public’s increasing acceptance of medical and recreational marijuana use, teens may think that most other teens are using pot. However, Contact and the Prevention Network are reminding local students that marijuana use is not the norm in our schools. During February, Marijuana Awareness Month, look for billboards on West Street at the 690 junction, 600 Burnet Avenue, Milton and Willis Avenue intersection, South Salina and Furman Street intersection, and Van Rensselaer and Kirkpatrick Street intersection. Contact’s student assistance program is also sponsoring awareness activities at local high schools, focusing on marijuana use as a risky behavior.

Four things to know about suicide

  1. A suicide occurs every 14.2 minutes in the United States.
  2. While suicidal people often have mental illness, a person who considers suicide is not always mentally ill. A job loss, trauma, break-up or death of a loved one can lead anyone to thoughts of suicide.
  3. Some people believe asking a vulnerable person if he or she is considering suicide increases the danger of self-harm. Just the opposite is true. Asking the question opens up communication and lowers anxiety and the risk of an impulsive act.
  4. For help, call Contact’s hotline – (315)-251-0600 – or visit our online crisis chat.
Click here to download a Crisis Chat poster (PDF) for your office or building. Or contact us for printed posters and wallet cards: 315-251-1400, x 112 or .

Crisis Chat Poster
Crisis Chat poster

Trainings for a Suicide-Safer Community
We have a busy January coming up, with our new safeTALK suicide prevention training debuting January 24. We will begin offering QPR suicide prevention training in the new year, too. All suicide prevention trainings will be presented free-of-charge so that we can reach as many people as possible, as we strive to make our community "suicide-safer."

You can also be part of the suicide-safer efforts by becoming a hotline volunteer or taking Mental Health First Aid. Our weekend Hotline Volunteer Training will be held January 10-12. Learn important listening skills and join our hotline team. The first Mental Health First Aid training for 2014 will be delivered in two half-day sessions, January 28-29.

Please check our schedule for more information.

Tips for the holidays from the Mayo Clinic
The holiday season often brings unwelcome guests—stress and depression. And it’s no wonder. The holidays present a dizzying array of demands—parties, shopping, baking, cleaning and entertaining, to name just a few.

But with some practical tips, you can minimize the stress that accompanies the holidays. You may even end up enjoying the holidays more than you thought you would.

Mayo Clinic Article:

Tips to prevent holiday stress and depression

When stress is at its peak, it’s hard to stop and regroup. Try to prevent stress and depression in the first place, especially if the holidays have taken an emotional toll on you in the past.

  1. Acknowledge your feelings. If someone close to you has recently died or you can’t be with loved ones, realize that it’s normal to feel sadness and grief. It’s OK to take time to cry or express your feelings. You can’t force yourself to be happy just because it’s the holiday season.

  2. Reach out. If you feel lonely or isolated, seek out community, religious or other social events. They can offer support and companionship. Volunteering your time to help others also is a good way to lift your spirits and broaden your friendships.

  3. Be realistic. The holidays don’t have to be perfect or just like last year. As families change and grow, traditions and rituals often change as well. Choose a few to hold on to, and be open to creating new ones. For example, if your adult children can’t come to your house, find new ways to celebrate together, such as sharing pictures, emails or videos.

  4. Set aside differences. Try to accept family members and friends as they are, even if they don’t live up to all of your expectations. Set aside grievances until a more appropriate time for discussion. And be understanding if others get upset or distressed when something goes awry. Chances are they’re feeling the effects of holiday stress and depression, too.

  5. Stick to a budget. Before you go gift and food shopping, decide how much money you can afford to spend. Then stick to your budget. Don’t try to buy happiness with an avalanche of gifts. Try these alternatives: Donate to a charity in someone’s name, give homemade gifts or start a family gift exchange.

  6. Plan ahead. Set aside specific days for shopping, baking, visiting friends and other activities. Plan your menus and then make your shopping list. That’ll help prevent last-minute scrambling to buy forgotten ingredients. And make sure to line up help for party prep and cleanup.

  7. Learn to say no. Saying yes when you should say no can leave you feeling resentful and overwhelmed. Friends and colleagues will understand if you can’t participate in every project or activity. If it’s not possible to say no when your boss asks you to work overtime, try to remove something else from your agenda to make up for the lost time.

  8. Take a breather. Make some time for yourself. Spending just 15 minutes alone, without distractions, may refresh you enough to handle everything you need to do. Take a walk at night and stargaze. Listen to soothing music. Find something that reduces stress by clearing your mind, slowing your breathing and restoring inner calm.

  9. Seek professional help if you need it. Despite your best efforts, you may find yourself feeling persistently sad or anxious, plagued by physical complaints, unable to sleep, irritable and hopeless, and unable to face routine chores. If these feelings last for a while, talk to your doctor or a mental health professional.

Don’t let the holidays become something you dread. Instead, take steps to prevent the stress and depression that can descend during the holidays. Learn to recognize your holiday triggers, such as financial pressures or personal demands, so you can combat them before they lead to a meltdown. With a little planning and some positive thinking, you can find peace and joy during the holidays.

The Top 5 Things You Should Never Say at the Thanksgiving Table
by Dr. Nicole Joseph at the Discovery Fit & Health website
November 21, 2013

  1. Always/Never statements: "You never respect my decisions, Mom." Saying always/never statements can be inflammatory and can spark a longer, more conflict-ridden discussion than is warranted for a holiday. Do not re-hash the past; save it for another day.

    Instead: Say "I’m really enjoying the day and I think we should save that topic for another time."

  2. Nothing about the big three: Politics, Money, and Religion. You can plan to avoid these topics but do not expect that your family will avoid them. With this year being an election year this is especially important to be aware of. Remember: You can only control yourself and your reactions to other family members. You cannot control others!

    Instead: Be prepared and say something neutral and uniting such as: "Well, no matter how we all voted, I felt proud that Americans stood in line for such a long time to exercise their right to vote."

  3. Embarrassing Stories about Others: Although this may seem like fun to some members, others may not be as appreciative. Thanksgiving is a holiday where we may bring a new significant other to meet our families. This is not the time to bring up embarrassments when so many stresses and expectations are a part of the day.

    Instead: Prepare your family in advance if this is an issue and ask them specifically not to discuss embarrassments. If it comes up anyway, say, "Remember this is a baby story-free Thanksgiving?"

  4. Negative Family Gossip: Sometimes people inadvertently stray onto the topic of family gossip and rumors because they do not know what else to discuss.

    Instead: Redirect the conversation onto something more positive, such as: "I have an idea, why don’t we go around the table, person by person, and list what we are thankful for this year."

  5. Discussion of Eating or Drinking Habits: Thanksgiving is often a day of excess. This is not the day to comment on others’ food choices or weight. If a family member has a drinking problem that is uncomfortable, come up with a safety plan for yourself and your party, such as only going for appetizers or leaving if anyone feels uncomfortable with the climate at dinner.

    Instead: Have a safety plan and graceful exit strategy in place. They can come in handy and are also a great way to prepare in advance.

Suicide hotline starts online chat service to reach young people who don’t make phone calls
September 13, 2013
September 13, 2013
Article (PDF)

A crisis hotline volunteer working at Contact Community Services. (Dick Blume)

A Central New York suicide telephone hotline is adding an online chat service to reach out to young people who are unlikely to seek help by making phone calls.

Contact Community Services, which operates a 24-hour crisis telephone counseling and crisis hotline, will launch an online crisis chat on its website today where people can chat one-on-one with a trained counselor.

Contact has seen a steady decline in calls from young people over the past five years, said Cheryl Giarusso, the agency’s director of crisis intervention services.

"They don’t want to talk on the phone," Giarusso said. "They want to text or chat. They have their thumbs on a keyboard 24/7."

A Pew Research Center report published last year showed the median number of daily text messages sent by teens ages 12 to 17 rose from 50 in 2009 to 60 in 2011. It also showed teens have cut way back on talking on the phone.

Teens prefer online chat because it offers more anonymity and eliminates the fear of being overheard, said Wendy Stein, Contact’s communications director. People who use chat tend to reveal more than if they were talking on the phone, according to Stein. ’It’s a much safer way for them to communicate,’ she said.

Suicide is the third leading cause of death among 15– to 24–year–olds nationwide, according to the federal Centers for Disease Control and Prevention. Contact is adding the service during national suicide awareness week.

4 things to know about suicide
  1. A suicide occurs every 14.2 minutes in the United States.
  2. While suicidal people often have mental illness, a person who considers suicide is not always mentally ill. A job loss, trauma, break-up or death of a loved one can lead anyone to thoughts of suicide.
  3. Some people believe asking a vulnerable person if he or she is considering suicide increases the danger of self-harm. Just the opposite is true. Asking the question opens up communication and lowers anxiety and the risk of an impulsive act.
  4. For help, call Contact’ s hotline - (315)-251-0600 – or visit its online crisis chat.
Contact’s crisis chat will initially be available 2 p.m. to 5 p.m. Monday through Friday, when young people get out school. The hours will be expanded in the coming months, Giarusso said. The chat service also will eventually be linked to a chat program operated by the National Suicide Prevention Lifeline, a national network. Contact is part of that network. The link will allow people in crisis to be routed to another crisis center if Contact’s chat service is not available.

Contact’s crisis hotline receives about 22,000 calls annually about suicide, depression, abuse, relationships, financial problems and other issues. The hotline is the call center for nine counties in Central and Northern New York.

If Contact’s telephone counselors believe callers are at risk of harming themselves or others they ask for permission to alert 911 so police officers can be sent to callers’ homes to help. Most callers give permission, Giarusso said. If callers refuse, counselors will notify 911 anyway, she said.

Contact will follow that same approach on its crisis chat service. If a person in crisis on chat won’t give Contact permission to send help, the agency will provide police with the individual’s Internet service provider and other information police can use to pinpoint the individual's location.

Before using chat, individuals are asked to register. They have the option of providing their name, zip code, contact information and basic details about their crisis.

While the goal of the new chat service is to reach out to more young people, it will be available to people of all ages. Contact receives most of its calls from people ages 35 to 55 and about three out of four of them are women.

To get the word out about the new service, Contact representatives will visit area schools and distribute wallet cards bearing the web address for crisis chat.

"Kids need someone to talk to," Giarusso said. "What better way to communicate with kids than with chat?"

Crisis Intervention Director on WAER
Crisis Intervention Services director Cheryl Giarrusso talks about suicide on WAER.

Contact Receives SAMHSA Grant for Suicide Services
A three-year grant from the Substance Abuse and Mental Health Services Administration (SAMHSA) will allow Contact Community Services to provide enhanced follow-up services to adults and youth who have seriously considered or attempted suicide.

Research shows that risk of another suicide attempt remains very high following a suicidal crisis, but immediate follow-up can keep a person safe. Contact Community Services will deliver that continuity of care to hotline callers assessed to be at moderate to high risk of suicide and patients presenting as suicidal and discharged from St. Joseph’s Hospital Comprehensive Emergency Program and Behavioral Health unit.

Systematic follow-up and assessment will save lives by increasing the client’s sense of connectedness and safety, says Cheryl Giarrusso, director of crisis intervention services for Contact. The project is also likely to reduce further hospitalizations and increase use of outpatient mental health services.

"For most callers and patients, Contact will provide bridge services until they can be seen by an outpatient mental health provider. We will also be able to help clients address barriers to accessing mental health services, such as transportation, child or elder care, or language. For some isolated clients, however, follow-up by our crisis and intervention staff may be the only other mental health services they access."

Cheryl says this grant will also help Contact reach out to special populations—including older adults, lesbian/gay/bisexual and transgender people, low-income consumers and disenfranchised veterans—and make them aware of crisis services.

The SAMHSA grant was one of only six awarded across the country to National Suicide Prevention Lifeline Crisis Centers. Contact Community Services is a regional Lifeline center and responds to emergency calls to Lifeline as well as calls to its own Contact Hotline.

Follow-up services save lives

State grants will bring Contact school programming to nearly 1,000 Syracuse and North Syracuse students
June 12, 2013
Contact Community Services has been awarded two 21st Century Community Learning Center grants from New York State Education Department to serve students in the North Syracuse and Syracuse school districts. The federally-funded grants create or expand community learning centers that provide academic enrichment and youth development opportunities for students who attend schools that serve a high percentage of low-income families.

Contact will receive $622,000 annually to serve 100 third and fourth graders at Roxboro Road Elementary School and more than 300 fifth to seventh graders at Roxboro Road Middle School in Mattydale. A second $577,000 per year grant will allow Contact to provide academic and other support services to more than 500 sixth to eighth graders at Grant and Danforth middle schools in Syracuse.

Contact’s before, during and after school services will include

  • social and emotional development activities
  • health and fitness
  • career exploration
  • service learning opportunities
  • sports
  • arts and music
  • and family literacy activities
The staff will facilitate referral to mental health or health services for students and their families, and provide case management services to the highest risk students. Contact will also deliver behavioral intervention and anger replacement training workshops to the teachers and staff.

In addition, Contact Community Services will be part of the Syracuse City School District’s $1.2 million 21st Century Community Learning Center award to deliver afterschool programming to three other middle schools.

Primary Project coming to East Syracuse
Contact Community Services has received a grant from Children’s Institute to bring the Primary Project to Woodland and East Syracuse Elementary Schools, both in the East Syracuse-Minoa school district. Restructuring of the program in the Syracuse City School District will also allow us to expand from ten schools to all 19 district elementary schools. Primary Project is a school-based prevention and early intervention program for K-3rd grade students identified with school adjustment problems. Each identified student then meets weekly (for 12-15 weeks) with a a trained paraprofessional in a playroom setting. Syracuse children who participated last year showed a nearly 40 percent increase in school attendance. Next year more than 700 children will benefit from Primary Project, changing the trajectory of their school experience to success rather than defeat.

Be an LGBTQ Ally—Everyday
Kids who endure bullying for their sexuality or gender expression have allies at Syracuse’s Institute of Technology. As part of the recent Day of Silence, high school junior Juliyana VanZant showed her support by remembering LGBTQ youth both locally and across the nation who lost their lives because of bullying. The Day of Silence has become the largest single student-led action towards creating safer schools for all, regardless of sexual orientation, gender identity or gender expression. Juliyana displayed pictures of these young people and asked her fellow students to sign on as allies; she hung those signs between the pictures of the bullying victims. She said she wanted the display to make people look at themselves and others and see that the bullying and violence are real. Here is what she wrote about her project:

"To me the ‘Day of Silence’ (or DOS) is a day to honor those who have been bullied due to sexual orientation or gender identity. Some people such as David Hernandez or Jeffrey Fehr or even Syracuse’s very own Moses ‘Lateisha’ Green did not get this lucky and were murdered or felt they had to take their own lives due to bullying and constant harassment. On the DOS I thought these and more young teenagers should have their stories heard so that if our students or visitors in our building can realize if they are bullying someone due to who they like or if they decide to act like the opposite gender it does have effects...some stronger than others.

Be an LGBTQ Ally
Be an LGBTQ Ally

Everybody needs a friend or a support system. On the DOS we here at ITC called them allies. Everyone that supports LGBTQ rights, even if you were straight, wrote down why you are an ‘ally;’ some had family members that attempted suicide, some were LGBTQ, some were just supporting their friends. No matter what it was, it was written down and hung next to a poster of one of these desperate teens so that they know even though they think nobody in the world cares and supports them for who they are, WE DO!"

Cindy Squillace of Contact Community Services is the Student Assistance Program counselor at ITC. She said, "This display seemed to have a big impact on students and adults. They really took the time to read the stories and look at the pictures, and they were moved by the many ally signs surrounding those pictures."

Cindy is also the school advisor for the Gay-Straight Alliance at ITC. Groups like that and students like Juliyana ensure that LGBTQ youth have allies all year long, not only on the Day of Silence.

Mental Health First Aid: You can help bring mental health issues "out of the shadows"
June 6, 2013
President Barack Obama has called for a national dialogue on mental illness. What can you do?

  1. Read more about the effort on the National Association for Mental Illness (NAMI) blog
  2. Watch this news clip of actress Glenn Close talking about mental illness in her family, among veterans, and how it affects all of us.
  3. Sign up for Mental Health First Aid this summer. Mental Health First Aid was recommended by President Obama’s task force following the Newtown shootings. Check out our summer schedule.

Can You Stop Texting?
Contact’s Student Assistance Program counselors recently held events at their high schools to demonstrate to students the dangers of texting and driving. They warned them to put down their phones while driving. But how about putting down their phones, even for just a day, and writing an old-fashioned letter or communicating in person? Some teens are actually trying it. Read about it here: Teens ditch texting for ‘old school’ ways of communicating .

Onondaga County Youth Development Survey Results Released
Results from a recent youth development survey of more than 6,000 students in 13 Onondaga County school districts reveal reasons to celebrate and areas of concern regarding substance use, physical health, and social behavior. For example, about two-thirds of eleventh graders chose not to drink, and 80% chose not to use marijuana within 30 days of when they were surveyed. (Last 30 days is a measure for "current use.") However, among eleventh graders who did drink (35% within the past 30 days), 94% said they did so with parental consent.

The PRIDE NYS Youth Development survey was sponsored by Contact Community Services, OCM BOCES Youth Development, Prevention Network, and the Syracuse Model Neighborhood Facility. It was disseminated in the fall of 2012 to seventh, ninth and eleventh grade students. The results will help community service agencies fund and make decisions about services for youth and families. View the Standard Results Report (PDF) and the Report Tables (PDF).

Mental Health News
1 in 25 U.S. teens attempts suicide, national study finds
read article online
read article (PDF)

1 in 25 U.S. teens attempts suicide, national study finds About one in 25 U.S. teens has attempted suicide, according to a new national study, and one in eight has thought about it.

Researchers said those numbers are similar to the prevalence of lifetime suicidal thinking and attempts reported by adults – suggesting the teenage years are an especially vulnerable time.

"What adults say is, the highest risk time for first starting to think about suicide is in adolescence," said Matthew Nock, a psychologist who worked on the study at Harvard University in Cambridge, Massachusetts.

The results are based on in-person interviews of close to 6,500 teens in the U.S. and questionnaires filled out by their parents. Along with asking youth about their suicidal thinking, plans and attempts, interviewers also determined which teens fit the bill for a range of mental disorders.

Just over 12 percent of the youth had thought about suicide, and four percent each had made a suicide plan or attempted suicide.

Nock and his colleagues found that almost all teens who thought about or attempted suicide had a mental disorder, including depression, bipolar disorder, attention deficit hyperactivity disorder (ADHD) or problems with drug or alcohol abuse.

More than half of the youth were already in treatment when they reported suicidal behavior. Nock said that was both "encouraging" and "disturbing."

"We know that a lot of the kids who are at risk and thinking about suicide are getting (treatment)," he told Reuters Health. However, "We don’t know how to stop them – we don't have any evidence-based treatments for suicidal behavior."

Who is at risk?
Amy Brausch, a psychologist who has studied adolescent self-harm and suicide at Western Kentucky University in Bowling Green, said the finding shouldn’t be interpreted to mean mental health treatment doesn’t work for teens.

"We don’t know from this study if they even told their therapist they were having these thoughts, we don’t know if it was a focus of the treatment," Brausch, who wasn’t involved in the new research, told Reuters Health.

The findings were published this week in JAMA Psychiatry. But they still leave many questions unanswered.

Because most youth who think about suicide never go on to make an actual plan or attempt, doctors need to get better at figuring out which ones are most at risk of putting themselves in danger, according to Nock.

Once those youth are identified, researchers will also have to determine the best way to treat them, he said – since it’s clear that a lot of current methods aren't preventing suicidal behavior.

According to the U.S. Centers for Disease Control and Prevention, suicide is the third leading cause of death for people between age 10 and 24, killing about 4,600 young people annually.

Although girls are more likely to attempt suicide – a pattern confirmed by Nock’s study – boys have higher rates of death by suicide because they typically choose more deadly methods, such as guns.

For parents, Brausch advised keeping open communication with their adolescent and not being afraid to ask about things like depression. They should also pay attention to changes in mood or behavior, she added.

Nock agreed. "For parents, if they suspect their child is thinking about suicide... or talking about death, I would have that child evaluated," he said.

Read about the High School Graduation Initiative and Contact’s role in it—Syracuse high schools make push to stem the tide of dropouts and boost the graduation rate

By Maureen Nolan, The Post Standard
Graduation is about the student’s future, but in cold, hard numbers, each student who graduates in June or who drops out along the way will have an impact on the future of Syracuse’s four traditional high schools.
read article


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